From the beginning, Morna's goal has been to offer the best possible customer service to her clients. Her bubbly personality and enthusiasm are driven by a love for her work. As Morna puts it "There is no better feeling than handing someone the keys to their new home."
She was brought up and educated in the Aberdeen area and lived in the United States for 12 years, where she began working for a busy property leasing company in Clearwater, Florida. On returning to Aberdeen, Morna continued to manage a local property leasing company and very soon realized the prospects of branching out on her own. She likes to go the extra mile, for example by collecting professionals from their workplace at a convenient time and transporting them to several properties at once.
Morna also relocates families who are moving to Aberdeen for the first time. "People who've just been assigned to Aberdeen often don't have a support system in place, so we provide that for them. I recognise that it can't be easy coming into a new city, not knowing the area." She can also arrange corporate short term leases with the option of a fully comprehensive equipment service, so that when you get the keys, you find your property has everything you need, from tea towels to clothes pegs.
Morna's daughter Chantelle joined the company after graduating in Law and working in the oil industry. She has been awarded the NFOPP Technical Award in Residential Letting and Property Management and is a member of the Association of Residential Letting Agents (ARLA). She also provides in-house domestic energy assessments to reduce the costs for our landlords and devised our computerised flat mate matching service.
Lesley Macleod our Inspection Manager is in charge of performing quarterly inspections for all our managed properties and sends our landlords regular reports on the general condition of the property. Lesley has years of experience in the customer service industry and is very trustworthy and reliable.
Ewa Latko is our part-time Leasing Administrator and Accounts Assistant. She is studying Accountancy and Property at the University of Aberdeen and she is very efficient, friendly and helpful.
The whole team at Morna Petrano Property Leasing are there to help you every step of the way to provide a trouble free and superb service to all our landlords and tenants. Our company mantra is 'personal service guaranteed' as we treat every landlord and tenant as a person, each with their own individual needs. |